Privacy Policy for PartnerOffice portal of General Logistics Systems Germany GmbH & Co. OHG

I. General

Subject of this Privacy Policy

General Logistics Systems Germany GmbH & Co. OHG (GLS Germany) is a subsidiary of General Logistics Systems B.V., Amsterdam. GLS Germany performs reliable and high quality parcel services as well as express deliveries and logistics related value added products.

GLS Germany takes data privacy seriously. For that reason personal data is collected solely accord-ing to the applicable statutory regulations. The latest version of this privacy policy can be found on our website: https://gls-group.eu/

Personal Data

Personal data comprises particulars on personal or factual circumstances of a specific or determina-ble individual. This includes for instance information such as name, address and telephone number. Information that cannot be linked to a specific or determinable individual - such as favoured web pages or the number of users on a page - is not considered as personal data.

Security of personal data

GLS Germany is a company which renders postal services for the public or contributes to rendering such services respectively. Regarding the postal services, GLS Germany is obliged to adhere to the postal privacy and is subject to the regulations of the Federal Data Protection Act (Bun-desdatenschutzgesetz), the Postal Act (Postgesetz) and the Postal Services Data Protection Regula-tion (Postdienste-Datenschutzverordnung). All employees of GLS Germany have committed them-selves by signature to adhere to data secrecy.

By means of technical and organisational security measures, GLS Germany does its best to protect personal data from loss or misuse. Personal data is processed only in systems which are protected by appropriate security measures.

We will modify our security and privacy protection measures as far as this becomes necessary in the light of technical progress. We will also update our privacy policy if necessary. Please note the latest version of our privacy policy.

Right of provision and correction

You have the right of cost-free provision of information according to section 34 of the Federal Data Protection Act. You have the right of correction, erasure and blocking of personal data according to section 35 of the Federal Data Protection Act.

II. Consignment and consignee data

Transfer and processing

For carrying out parcel services and therefore fulfilling the contracts with its customers GLS Germany needs consignee data (name, address, postcode, city, country, optionally phone no. and e-mail ad-dress). For network partners working with software applications Partner Office and PartnerTerminal, the consignment and consignee data will be captured in these applications by the network partner.

Consignee data transferred to GLS Germany as well as interface documentation (scans of the parcels at different locations) and the proof of delivery (POD) are processed and recorded by GLS Germany. GLS Germany uses personal consignment and consignee data only for the fulfilment of its contractu-al obligations. Any further use is not permitted.

Responsibility

The compliance with the applicable statutory regulations on data privacy is an original duty of GLS Germany. The transfer of data by a partner to GLS Germany is no processing of data on behalf of others in the terms of section 11 Federal Data Protection Act or article 28 of the EU GDPR, respec-tively.

Additional services like FlexDeliveryService and ShopDeliveryService use the e-mail address or phone number of the consignee to inform him about the status of parcel delivery. We receive the tel-ephone number and/or e-mail address from the partner, who acts as a service provider for the con-signor. The consignor is also responsible for the proper collection of this data and especially the consent of the consignee to the transfer of his e-mail address and/or telephone number to the transport companies involved. If you have questions regarding this procedure, please contact your contract at GLS International.

Information and transmission of data

Generally, only shipper, consignee and involved transport companies of a parcel are entitled to re-ceive information on the parcel. GLS Germany provides parcel information to third parties (e.g. gov-ernmental authorities) only on the basis of statutory regulations.

Retention and erasure

Proofs of delivery, consignment and consignee data are retained according to the legal retention reg-ulations. Archived data is recorded on storage media accessible only for authorised personnel. After the legal retention period is expired, the data is deleted.

III. Transmitting information via e-mail

If you want to contact us via unencrypted e-mail, please note that the confidentiality of the transmitted information cannot be guaranteed. Unencrypted e-mails can possibly be read by unauthorised third parties.

IV. Use of GLS website

When using the websites of GLS Germany, especially i.e. https://partneroffice.gls-global.com/ please consider the following:

Logging of IP addressesl

Each time a user accesses a GLS website, data is recorded in a log file. The following data is tempo-rarily recorded: - Date and time of request - IP address or DNS name of the requesting computer - requested page (URL) - HTTP answer code - Client operating system and version - Browser and version

Cookies

To use the websites of GLS Germany it may be necessary for servers of GLS Germany or third par-ties (e.g. Youtube) to set cookies. These cookies are used for the technical administration of the website. Every visitor can configure his/her browser to refuse cookies. In this case no data will be saved on the visitor's computer. It may be that you cannot use all functions of the website to the full extend when cookies are disabled.

Contact form

Among other functionalities the open area provides a contact form. Personal data entered in the con-tact form such as name, street, postcode, city etc. is required for processing your enquiry and will not be passed on to third parties.

V. PartnerOffice and PartnerTerminal

In order to use PartnerOffice and PartnerTerminal personal data of the user will be captured.

Usage Log

For support purposes, the following user actions are logged in a log file:
- IP Address
- User action
- Date and time of the user action

The log file data is anonymously analysed for statistical purposes. Statistical reports are used to evaluate the usage of the PartnerOffice and PartnerTerminal. This is intended to give GLS Germany an indication how the usability of the software can be improved further.